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KaVo Kerr Announces Dates and Speaker Line-up for Dental 3D University 2017

Posted by Gendex News on Jul 7, 2017 12:48:19 PM

World-class educational event focuses on Cone Beam 3D imaging, how it can enhance your ability to treat patients and expose what might go undetected if limited to 3D imaging.

KaVo Kerr is thrilled to announce that it will host its third annual Dental 3D University (3DU), featuring imaging solutions from KaVo™, Instrumentarium™ and Gendex™. 3DU is a one-of-a-kind 2-day event that offers dental professionals an educational environment dedicated to Cone Beam 3D (CBCT) solutions that will enhance their practice and put them in full control of treatment outcomes. This year, 3DU will be held September 29-30 in Dallas, TX.

Welcoming doctors, staff and dental students, 3DU offers attendees the opportunity to earn up to 11 CE Credits. The two-day event will cover topics such as successfully incorporating 3D into your practice and maximizing its investment, implant planning with 3D and surgical guides, reading 3D scans, and more, delivered by world-class speakers and industry experts including: 
  • Dr. Lou Shuman
  • Dr. Kevin Aminzadeh
  • Dr. Douglas Chenin
  • Dr. Lou Graham
  • Dr. Diwakar Kinra
  • Dr. Lisa Koenig
  • Christine Taxin
  • Dr. Terry Work
  • Dr. Gy Yatros
  • Laura Howerton, RDH
  • Art Curley
Taking time away from the practice is a significant investment, but a necessary one in order to acquire the knowledge and education to help dentists maintain a clinical edge. Dentists and their teams will emerge invigorated and energized from the event and ready to leverage the power of 3D technology. KaVo Kerr, bringing together two global leaders under the common banner of Dental Excellence, are in a position to be the premier partner to dentists, providing streamlined services and support for this vital technology, helping dentists and their practices realize their potential. 

“Being the go-to partner for dentists means offering more than just a stellar product. 3DU is an expression of our commitment to the dental team, wanting them to be educated and empowered to use state-of-the-art technology in delivering optimal care and outcomes,” said Pankaj Jaggi, Senior Director, Marketing, for KaVo Kerr Imaging. “We are excited to present a program that will offer tips dentists can put into use right away, as well as concepts that will benefit them in long-term strategizing for the dental practice.”

This impressive line-up deserves a world-class stage, and the venue for 3DU will not disappoint. Located just 20 minutes north of downtown Dallas, the Omni Frisco Hotel is described as “a modern cornerstone of the city reflecting the culture and energy of the area.” Just outside is The Star, the new social hub of Frisco and Home of the Dallas Cowboys, where guests can easily access both entertainment and shopping. Make your hotel arrangements by August 31 to take advantage of the 3DU special rate.

Visit Dental3DU.com today to pre-register for the event and lock-in discounts for both dentists and dental team members.

About KaVo Kerr

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community. KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential. KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments.

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Topics: dental imaging solutions, CBCT cone beam technology, Dental 3D University

Kavo Kerr debuts new products, new integrated presence at 152nd chicago midwinter meeting

Posted by Gendex News on Feb 23, 2017 7:00:00 AM

 

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The combined team delivers a tradeshow experience designed to engage and educate dental professionals.


Exhibiting at a major tradeshow as a united organization for the first time, KaVo Kerr is excited to bring a new look and new products to the 152nd Chicago Midwinter Meeting this February.

KaVo Kerr, uniting two global leaders to deliver dental excellence, will debut a new logo representing the organization’s new identity. The logo is symbolic of our two organizations, represented as two building blocks, linked together to promote growth, innovation and forward thinking.

At the Chicago Midwinter Meeting, KaVo Kerr will share one dynamic booth — Booth No. 1604. In addition to bringing our integrated workflow solutions together in a single place where dentists can explore and engage, the new booth will feature an educational theater in its center dedicated to education. Over the course of the weekend there will be a number of presentations that highlight products, dental applications and technology trends. Dental professionals can stop by the booth, learn about the daily schedule and join those that are of interest to them. This is a physical representation of KaVo™ and Kerr™’s shared history and ongoing commitment to education and customer support.

The booth will also be the showcase for a number of exciting product launches from equipment, restoratives and endodontics — details to follow.

“KaVo Kerr’s activities at the 2017 Chicago Midwinter Meeting reflect our ongoing efforts to connect with dental professionals around their core needs: education, inspiration and innovation that drives clinical excellence,” said Phil Prentice, Vice President of North America for KaVo Kerr. “The updated booth is exciting, but we are even more thrilled to see how this new space creates more opportunities for conversation with our customers.”

For more information on KaVo Kerr, visit www.kavokerr.com.

 

About KaVo Kerr 

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community. KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential. KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments. More »

Dental 3d university updates speaker lineup

Posted by Gendex News on Jul 14, 2016 11:16:00 AM

KaVo Kerr Group Imaging’s world-class educational event appoints new event moderator and welcomes dynamic new speaker.

Registration is open for the second annual Dental 3D University (3DU), hosted by KaVo Kerr

August 31, 2016 — An event designed for dedicated clinicians interested in a comprehensive approach to 3D imaging integration in their practices, the second annual Dental 3D University (3DU), features a lineup of world-class educators. Recent updates and additions to this roster include: Highly respected in the dental corporate and education community, President and CEO of Cellerant Consulting Group Dr. Lou Shuman, will be taking on the moderator role, bringing his unparalleled ability to make innovation accessible and help dentists across the technology adoption spectrum get the answers they need to make smart choices. Cited by Dr. Gordon Christensen as “one of the most influential dentists in the country today,” Dr. Shuman will also offer his unique expertise in Internet strategy, emerging technologies, e-learning and digital marketing as they relate to the dental community, speaking from his perspective as a Venturer in Residence at Harvard’s Innovation Lab.

A new name on the esteemed list of presenters is Dr. Kevin AminZadeh, an international speaker and a key opinion leader in the field of digital dentistry, implantology, and microscope enhanced dentistry. He has built his practice upon digital treatment planning of complex oral rehabilitations. He is a consultant for oral and maxillofacial surgeons, periodontists, and general dentists. In 2015 Dr. AminZadeh founded Implant Genius, an implant treatment planning company based in Vancouver. He is an expert in digital workflow stages from digital record taking, implant treatment planning using implant planning software, implant placement using surgical guides, and custom prosthodontic restorations.

Held October 7–8, 2016, in Boston, MA, 3DU is hosted by KaVo Kerr Group imaging brands Gendex™, NOMAD™, SOREDEX™ and Instrumentarium™. The 2-day event offers dental professionals an educational environment dedicated to Cone Beam 3D (CBCT) solutions — worth up to 11 CE credits — that will enhance their practice and put them in full control of treatment outcomes. In addition to Drs. Shuman and AminZadeh, other speakers include:

  • Lou Graham, DDS, on his Journey to 3D
  • Gy Yatros, DMD, on 3D Airway Analysis
  • Kaveh Ghaboussi, DMD, on using 3D for Implant Planning and more
  • Douglas Chenin, DDS, on Success with surgical guides
  • Terry Work, DMD, on Simple, Predictable Implant Planning
  • Lisa Koenig, BCHD, DDS, MS offering Anatomy and Pathology Review
  • Christine Taxin on Medical Billing and Insurance Reimbursement

The complete agenda will dive into the role of 3D in endodontics, reading 3D scans, real life case presentations and software training, and best practices for incorporating 3D into the practice in order to maximize your investment. For a limited time, dental professionals can enter to win FREE tuition and a 2-night stay in Boston for the event. Go to dental3DU.com/win for details and additional information about the event.

 


For a limited time, dental professionals can enter to win FREE tuition and a 2-night stay in Boston for the event. Go to dental3DU.com/win for details and additional information about the event. Contest ends 9/1/16. 

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Topics: CBCT cone beam technology, Dental 3D University

Why did the pie go to the dentist?

Posted by Gendex News on Mar 14, 2016 6:00:00 AM

Q: Why did the pie go to a dentist?

A: Because he needed a filling!

Now that you’ve had a chuckle, you should know that pie — or, come this Monday, Pi — is serious business. March 14th is a day for the geekier among us to celebrate 3.14, the ratio of a circle's circumference to its diameter and a mathematical constant. But why get bogged down in complicated math when we can, instead, focus on simple fractions and carve up a sweet treat to share?

Monday is a perfect opportunity to kick off the week right by treating your staff to a piece of pie. If you decide to bring one in for you and the team to share, this year, we recommend Boston Cream (delicious recipe!). Why?

KaVo Kerr Group will be hosting its second annual 3D Dental University (3DU) in Boston. Held October 7-8, 2016 at the Hyatt Regency Cambridge, this premier educational event on cone beam 3D imaging will feature world-class speakers as well as hands-on training for dentists and practice staff. The two-day event will cover clinical topics, as well as technology integration and maximizing return on investment.

If you have 60 seconds or less, you can check out a video with insights from last year’s attendees, scan the initial agenda, or act now to register and take advantage of early-bird pricing.

Apply promo code GX50 at checkout and save 50% off Dental 3D University tuition.

Unlike other conferences, this event has a laser focus on the practical aspects of 3D imaging – providing a comprehensive look at the technology, its implications for the dentist, team and patients, and the chance to engage in a collaborative learning environment where thought leaders, peers, product experts and the uninitiated can share real-world wisdom and questions essential to a successful transition to 3D.

For more information, go to dental3du.com.

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Topics: CBCT cone beam technology, GXDP-700 Pan/Ceph/3D unit, Pan/Ceph/3D, CBCT cone beam 3D

Three signs of smarter imaging

Posted by Gendex News on Dec 11, 2015 4:10:00 PM

Not all digital sensors are created equal. Having transitioned to digital may make you feel like you’ve made the move to modern dentistry, but the truth is, the best investment isn’t in standard technology, but smart technology.

What are the three signs of smarter imaging?

  1. Integration. If you haven’t thought about the impact your choice of sensor has on your practice management system — or vice versa — you and your team may be in for quite the headache. A sensor like the Gendex™ GXS-700™ is compatible with a wide variety of practice management systems and imaging software, including DENTRIX®, EagleSoft, easydental®, Practiceworks™, and SoftDent™.
  2. Dependability. Cheaper sensors may be good for your wallet, but remember that manufacturers are making up that money somewhere. Gendex products—built with internal construction and software design to maximize reliability —have been honored with leading industry awards recognizing their dependability and quality.
  3. Image quality. GXS-700 sensors offer brilliant diagnostic results thanks to advanced CMOS sensor technology, offering the detail and clarity clinicians need. The high-performance sensor works within a wide dynamic range of X-ray exposure settings to deliver high resolution, consistently outstanding images.

Some of the smartest minds in the industry choose the GXS-700 for their practices. For example, Dr. Parag Kachalia, Vice Chair, Preclinical Education, Technology & Research in the Department of Integrated Reconstructive Dental Sciences at the University of the Pacific Arthur A. Dugoni School Dentistry. In his private practice, he’s been a Gendex user since 2005.

“I wanted a sensor in my practice that paired high image quality with easy integration,” he said. “The GXS-700 sensor allows me to capture a crisp image with simple USB connectivity and gives me the freedom to view this image utilizing an imaging software of my choice.”

Gendex is now offering a trade-in deal for dentists ready to switch. Make the smart choice.

 

DENTRIX®, easydental®, Practiceworks™, and SoftDent™ are trademarks or registered trademarks of their respective owners.

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Topics: GXS-700 Digital Sensors

Dr. Guisti: tips for choosing the right digital sensor

Posted by Gendex News on Sep 9, 2015 10:54:00 AM

By Lola Guisti, DDS

The decision to implement digital sensors in the dental office is significant. Electronic health records can simplify treatment planning, documentation, and communication, among many other facets of patient care. The decision to go “paperless” often transitions the dental team to implementing an imaging system that facilitates electronic image capture and archiving, which provides many benefits for both patients and practitioners. Digital X-rays can reduce radiation dose from 40% to 60% compared to traditional film.1 The transition to digital imaging, however, can be challenging. Understanding how the images will be captured and for what purpose can assist dental professionals in their decision-making process.

 This table provides key insights into the digital sensor selection process, which includes a discussion of the benefits of imaging derived from photostimulable phosphor plate (PSP) images vs those captured from a charge-coupled device (CCD) or from complementary metal oxide semiconductors (CMOS). A variety of factors need to be considered when choosing digital sensors. Resolution of the image is important, as the ability of the sensor to capture fine detail of hard and soft tissue is key. How the images will be captured is another important consideration. In a pediatric practice, for example, it may be paramount to have a flexible receptor in small sizes. While sensors with flexibility can be helpful, over time a PSP receptor may degrade and produce images with artifacts, requiring periodic replacement. Sensor size is an essential component to consider, as well. Patient comfort is dramatically affected by the rigidity, size, shape, and bulk (compared to film) of intraoral sensors. Rounded corners enhance patient comfort but slightly reduce the area captured in those corners. A larger sensor may facilitate capture of bone levels, but cover more of the arch in bitewing, as well as periapical X-rays.

 

GXS-700_patient_038The use of extension cone paralleling (XCP) devices is helpful in sensor positioning, and greatly reduces the number of retakes needed in a full mouth series, bitewing radiographs, or individual periapical X-rays. When rectangular collimation is used in combination with digital intraoral sensors, the XCP holders assist practitioners in achieving paralleling techniques—minimizing fogging and further reducing radiation exposure up to five times that of film.1 Patients truly appreciate the efforts of dental teams in dose reduction. They also better understand dental concerns when it is possible to view enlarged images on a computer monitor. The interface between practice management software and image archiving systems should be as seamless as possible.  Does a cordless sensor fit the bill, or will it be too easy to lose? Will the sensor hold up under heavy use (or will it be accidentally dropped)? Sturdiness of the sensor housing and electronics also factor into the decision-making process.

 


 

Lola_Guisti_DDS

 

 

Lola Guisti, DDS, is an associate professor of dental practice and the coordinator ofradiology clinical services at the Arthur A. Dugoni School of Dentistry, University of the Pacific in San Francisco. She also directs all coursework in the radiology curriculum.

 

 


 Reference

1. White S, Pharoah M. Oral Radiology Principles and Interpretation. 7th ed. Maryland Heights, Missouri: Mosby; 2013. 

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KAVO KERR GROUP IMAGING LAUNCHES INAUGURAL DENTAL 3D UNIVERSITY

Posted by Gendex News on Jul 14, 2015 7:00:00 PM

This premier educational event on Cone Beam 3D imaging promises to deliver engaging lectures and valuable networking opportunities.

HATFIELD, Pa., July 14, 2015: Registration is open for the first-ever Dental 3D University (3DU), hosted by KaVo Kerr Group imaging brands Gendex™, NOMAD™, SOREDEX™ and Instrumentarium™. 3DU is an exciting 2-day event that promises to provide dental professionals with an educational environment dedicated to Cone Beam 3D (CBCT) solutions that will enhance their practice and put them in full control of treatment outcomes.

3DU will be held October 1-2, 2015, at the Hilton Chicago in Chicago, IL. Up to 12 CE Credits can be earned and an early bird discount of $300 is available for dentists and staff who register on or before August 16, 2015.

 

Featured topics at Dental 3D University include: Successfully incorporating 3D into your practice Implant planning with 3D and surgical guides Reading 3D scans Insurance and billing for a smoother reimbursement process And much more!

The educational program will be anchored by world-class presenters, Dr. Lou Graham, discussing his "Journey to 3D: Working Through Data to Make the Right Decision"; and Dr. John Flucke, one of the strongest voices in dental technology over the last decade, sharing his expertise on the value of 3D in endodontic procedures.

In addition to the educational sessions, networking opportunities will offer attendees time to interact with colleagues and industry speakers. "The advancements in 3D imaging over the last several years have generated not only excitement among specialists and tech-savvy dentists, but a genuine interest from a much wider audience in understanding how these developments can make a difference in day-to-day practice and patients' overall quality of care," says Pankaj Jaggi, Director of Marketing, KaVo Kerr Group, Imaging. "We are excited to showcase an exceptional lineup of engaging lectures, outstanding speakers, professional networking opportunities and more. 3DU will offer attendees time to interact with peers and industry thought leaders, explore the technology exhibit, and learn about the latest digital solutions.This will be an event you won't want to miss!"

A KaVo Kerr Group Imaging Owners' Meeting, to be held during the event on October 1, offers an opportunity for existing Gendex, SOREDEX 3D and Instrumentarium owners to take part in advanced training and peer-to-peer networking. Reserve your spot now at dental3DU.com.

About KaVo Kerr Group KaVo Kerr Group is a global portfolio of leading dental brands that share common values of Trust, Experience, Choices, Quality and Smart Innovation. Brands include KaVo™, Kerr™, i-CAT™, Gendex™, NOMAD™, DEXIS™, Instrumentarium™, SOREDEX™, Orascoptic™, Pelton & Crane™, Marus™, Pentron™, Ormco™ and Implant Direct™. With over 500 years of combined experience and proven solutions, KaVo Kerr Group uniquely serves 99% of all dental practices. Visit www.kavokerrgroup.com for more information.

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Topics: Digital Technology, CBCT cone beam technology, CBCT cone beam 3D

GENDEX CELEBRATES AWARD-WINNING LINE AND NEW INNOVATION

Posted by Gendex News on Feb 19, 2014 8:25:00 AM

Gendex celebrates the Dentaltown “Best Panoramic X-ray” GXDP-300 and GXDP-700 at Chicago MidWinter meeting, and introduces the new Invivo 5.3 to its 3D product line. 

FOR IMMEDIATE RELEASE

Hatfield, PA (February 19, 2014) - Gendex, a leader in dental imaging, will showcase its full line of digital imaging solutions at the Chicago Dental Society Midwinter Meeting from February 20 to February 22, 2014.

At the show, Gendex will celebrate the recent Dentaltown “Best Panoramic X-ray” Townie Choice Award received for its GXDP-300 digital panoramic and GXDP-700 panoramic, cephalometric, and Cone Beam 3D systems. The positive response from dental practitioners and industry experts confirms Gendex’s place as a leader in extraoral imaging innovation.

Gendex will also introduce Invivo 5.3, a new edition of the award-winning 3D imaging software. Current Gendex 3D owners and visitors wanting to learn more about 3D will be able to demo Invivo 5.3. With the integration of new clinical tools to enhance the implant treatment planning process, this latest version elevates the potential of Gendex Cone Beam imaging solutions and ultimately increases the predictability of clinical outcomes.

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Invivo 5.3 new restoration design module

Furthermore, the new software allows users to combine Cone Beam 3D data with digital impressions taken with an intraoral camera or CAD/CAM system. The pairing of patient anatomy datasets allows practitioners to identify a treatment plan that meets both functional and aesthetic requirements. 

The GXDP-300, GXDP-700, Invivo 5.3 along with the entire family of Gendex products including digital intraoral sensors and x-ray solutions, will be showcased at the Chicago Midwinter show in Booth #1000.

 

About Gendex

Gendex, known for its innovative and dependable products, offers a wide variety of comprehensive digital imaging solutions for both general dentists and specialists. The company’s strong history in continuing innovation, along with a deep dedication to deliver products that exceed the needs of dental professionals, have earned Gendex recognition as a global leader. Learn more about the full line of Gendex products at www.gendex.com.

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Topics: GXDP-300 Panoramic, GXDP-700 Pan/Ceph/3D unit, CBCT cone beam 3D, Press Release

DR. MAHONEY: GENDEX HELPS DREAMS COME TRUE

Posted by Gendex News on Oct 16, 2013 1:17:00 AM

By Rachel Mahoney, DMD

In April 2013, all of my dreams came true — I opened Mahoney Family Dentistry and gave birth to my son, Keegan, just weeks apart. Caring for a newborn baby and nurturing a new practice both take patience, attention to detail, and a great support group. The caring and knowledgeable representatives from Gendex and Burkhart offered their expertise on every aspect of the practice, especially on my imaging needs. As a result, the GXDP-700™ series digital pan and 3D combination unit and GXS-700 digital sensors have become two of the most important assets for my new practice.

During my career, I have worked in many aspects of dentistry — starting as a dental assistant in my father’s pediatric practice in 1990, then studying to become a hygienist, continuing on to dental school at Boston University School of Dental Medicine, and finally completing a GPR residency at the University of Nevada School Of Medicine in Las Vegas. In 2008, I moved to Edmonds, Washington and worked in different dental practices with various levels of technology.

By the time I started my own practice, I had worked in the dental field for 20 years and had experience with a variety of software and x-ray equipment. So, I was very selective and knew exactly what I did and did not want. Burkhart representatives Jim Connor and Tami Lennox accompanied me at the Pacific Northwest Dental Convention to see my options. For imaging products, we visited multiple companies’ booths and kept returning to Gendex. For implant procedures, I wanted a user-friendly in-office CBCT that produced great images. After stopping by the Gendex booth, and seeing the excellent image quality and price of the GXDP-700, the decision was simple. As part of my imaging package, I also got both sizes of GXS-700 digital sensors.

From the time of the training, I knew that I had made the right choice. I am so pleased with the clarity of the images, and how simply I can move between 2D and 3D modes. During training, I had a cone beam and bitewings done on me because I was due for a checkup. The bitewing was so crystal clear that I found a cavity that I had suspected but that was missed with a different brand of digital imaging a year before.

3D imaging is important to different procedures in my practice. When planning implant cases, I need the most accurate and detailed information available. And 3D can help me to pinpoint precise nerve location for third molar wisdom tooth extraction cases. I can control the resolution for lower radiation exposure and still get very fine detail even at the low resolution setting. My goal is to start using guides on every case, and CBCT is an important part of that process. This will remove even more guesswork and allow me to keep more advanced cases in-house.

Another interesting feature helped out with a patient who had an extremely bad gag reflex. With the extraoral bitewing feature, we were able to get great quality images. The patient was so impressed and said that he didn’t even know a dentist could cater to his special needs.

The GXS-700 sensors have also proven to be very valuable. Almost all of our new patients get a full mouth series. During our training, my team quickly learned how to properly position the sensor to get the appropriate views. The sensors are comfortable, and we use the smaller size for children, or adults with a bad gag reflex. Patients appreciate that they get less radiation exposure with digital x-rays, and since I was an assistant cleaning the processor at the beginning of my career, I appreciate not having to waste space with a darkroom or use harsh developing chemicals.

The Gendex trainer Mary Johnson came from Portland, Oregon to get us up to speed with the VixWin Platinum and Anatomage software. I was relieved that both are easy to navigate. I love and want technology, but am not super tech savvy, so the fact that it is so user-friendly is very important. The touchscreen on the GXDP-700 makes it so simple, my assistants caught on very quickly. Also, if we need to share information, scans can easily and securely be sent electronically to referring dentists.

Setting up this office has been an interesting, and often hectic experience. In the span of a few weeks, my husband, Glenn (who is in emergency medicine and helps monitor my in-office IV sedation), and I got a loan, designed our space, signed a 10-year lease, and discovered that we were going to have a baby. Troy Schmidt from Gendex, Jim Connor and Tami Lennox from Burkhart helped to reduce this potentially stressful situation. Jim and Tami went above and beyond to help me set up my practice with the hallmark integrity that Burkhart has always shown. Troy kept in touch and answered all of my questions, ensuring that I was happy with my decisions. Mary, the Gendex trainer, was patient and kind. They became my support group and gave me tips on everything from equipment to parenting. I returned to my new practice after three weeks of maternity leave, and my dreams continue to come true as I watch my baby and my practice grow.

 

Dr. Mahoney began her dental career in Arizona in 1990 as a pediatric dental assistant, working for her father. After 8 years of general and pediatric dental assisting, she went to college to become a dental hygienist and graduated from Baylor College of Dentistry in Dallas, Texas, in 1998. After graduation, a job opportunity took her to Luzern, Switzerland, where she practiced dental hygiene for 3 years.

After moving back to the states for dental school, she graduated, with honors, from Boston University School of Dental Medicine. She went on to complete a competitive residency at The University of Nevada School of Medicine. During her residency, she received intensive training in general dentistry, hospital dentistry, implant dentistry and sedation. Upon completion of residency, she and her husband, who works in emergency medicine, moved to Washington to be close to family. 

Washington is her final home, but through her many moves and travels she has gained life experiences. She feels that these experiences make her able to communicate and work with patients of all ages and backgrounds. Besides her work in private practice, Dr. Mahoney is also affiliate faculty at the University of Washington School of Dentistry. She says that she loves being a dentist because it allows her to help improve a person’s health and smile. She finds it rewarding to get to know her patients and really understand their individual expectations and desires in regards to their oral health. 

More info at Mahoney Family Dentistry

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Topics: Panoramic X-ray Imaging, CBCT cone beam technology, GXDP-700 Pan/Ceph/3D unit, Reviews, Panorex, CBCT cone beam 3D, GXS-700 Digital Sensors

NEED HELP WITH YOUR GENDEX DIGITAL X-RAY SENSORS?

Posted by Gendex News on Oct 13, 2013 9:39:00 AM

Gendex digital x-ray sensors are designed, built, and tested to last. As with any technology product, sometimes support is needed and we have built an infrastructure to ensure the highest level of service when that need arises. With this post, we would like to answer some key questions about digital sensor support: who to contact for help, what options are available to protect your digital x-ray investment, and who to reach out to when your system is down. 

1. Who Do I Contact?

If you have questions about your Gendex digital sensors, you can contact your authorized Gendex dealer representative or service technician to assist and provide guidance. Our knowledgeable dealer partners are continuously trained to successfully support all Gendex digital solutions. To find your local Gendex authorized dealer, visit the dealer section on the Gendex site.

In addition, you can reach out to the Gendex Technical Support team directly with your questions. Our expert team can be contacted via email or phone; whichever is more convenient to you. Here you can find the Gendex Tech Support contact info.

 Gendex Technical Support  

 

2. Do you offer any option to extend the sensors’ warranty?

We have designed a dedicated program to protect your investment in Gendex digital solutions. This program, called the Gendex Sapphire Protection Plan, provides you with a comprehensive plan should your equipment require replacement or maintenance. If you have any questions about extending your digital sensor warranty and support, you can send a message to our warranty renewal team. Our warranty specialists will contact you as soon as possible and provide complete information on how to enroll your digital x-ray sensors, pricing information, as well as complete program terms and conditions.

 Gendex Sapphire

3. Are there any authorized Gendex repair centers?

Gendex digital x-ray sensors, like the Visualix eHD/GXS/HDI or the latest Gendex GXS-700 model, are made with customized components and built using specialized manufacturing processes to guarantee high quality levels and consistent performance. There are no third party centers certified or authorized by Gendex to repair potentially broken or defective sensors. In addition, unauthorized repairs completed or attempted on sensors might void any outstanding warranty or eliminate your ability to enroll the sensors into Gendex extended warranty plans – see Gendex terms of sale for further details. We recommend reaching out to your local authorized Gendex dealer or to the Gendex technical support directly with any questions and for assistance with your specific situation.

Gendex Authorized Dealers         Gendex Technical Support 

Doc# GX00921013 Rev.A

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Topics: GXS-700 Digital Sensors