Traveling is Troy Schmidt’s vocation and his avocation—he likes to keep things rolling, during work and play times. On a recent business trip to Alaska, when he found that he had some weekend downtime, there was no lounging by the glacier for him. His brother-in-law from San Francisco joined him, and they rented motorcycles for an 825 mile motorcycle tour—that’s 700 miles of state roads and 125 miles of off-road riding across “America’s Last Frontier.” That’s how Troy rolls in his work for Gendex as well—with determination, enthusiasm, and a sincere dedication to attaining his goals.
Tell us about your family.
Most of my family is in Chicago. My wife and I have a son who is a toddler. I was adopted, and now, with my son, I finally have a blood tie. I never really felt that before. Now, I have someone running around that looks like me, and that’s kind of fun, like the icing on the cake.
What are your hobbies?
I love outdoor adventure recreation. I am an avid bicyclist, love motorcycle riding, kayaking and snowshoeing. Even though it’s tough sometimes to travel with my 2-1/2 year old son, we try to take family vacations once or twice a year, go to the beach, or just get away to keep us sane and give us a break.
How did you reach your current position at Gendex?
I started out in 2000 working for KaVo doing laboratory installations, and shortly after that I got a sales territory in Spokane, Washington. In 2005, I also took on Gendex sales, and then came over to full-time to Gendex and kept adding states. Last year, I expanded to five states, Oregon, Washington, Idaho, Montana and Alaska—a big territory with lots of work, but lots of fun at the same time.
What is your “on-the-job” philosophy?
It’s easy to offer Gendex’ great products—especially exciting is the new GXDP-700 pan with cone beam for GPs who want to place implants. My real satisfaction comes from the people that I work with on a day-to-day basis. I build relationships and friendships along the way. My customers know that I want them to succeed, and they want me to succeed as well. When I was selling handpieces and small equipment, I was just “the rep;” now, I feel so much more involved. The dentists and office staff know my name because I stay with them from my sales presentation all the way through their installation and training. It is nice to establish a longstanding history with these offices.
Tell us about the response of your “Experience Gendex” bus events.
The Experience Gendex bus is a great draw. Having pans, sensors, and cone beam equipment on board lets the dentists look at the whole line up, and they get to see where they fit in, and then focus on that product and see it in action.
What has been your greatest accomplishment?
I find accomplishments in my work and personal life every day. When I was a competitive cyclist, I saw all of the draining of energy and hard work efforts pay off, and likewise in sales goals, during a presentation, I can feel the satisfaction when all of the pieces of the puzzle come into place. In my life, I have many small accomplishments that keep me driving forward.
What do you want Gendex customers to know about you?
I want my clients to know that I have their best interests at heart. In the world today, a lot of people just want to make money, but I value the partnership and the relationship. I want them to trust me and have confidence that I won’t lead them astray.
What is your definition of success?
Success is having the right balance of work and family. Reaching sales goals is important, but surrounding yourself with people that you love and keeping them happy is the real key. At the end of the day, money is important, but not nearly as important as my family. We have to balance the work and fun times. That’s why we are here, living our lives and trying to contribute to the well-being of society along the way.