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Gendex was a must-visit booth this year at the 2013 Chicago Dental Society’s Midwinter Meeting for doctors and staff eager to incorporate the digital imaging technology into their practices.

“It’s been fantastic!” said Peter Thomson, Gendex Territory Sales Manager, about the Midwinter Meeting. “It’s been a great turnout. We’ve had a lot of great questions from doctors; they’re so interested in imaging technology, coming by with their staff to see what’s new from Gendex.” The technology most doctors and staffs were particularly interested in exploring this year can be found in panoramic and cone beam 3D (CBCT) systems like the GXDP-700™ and digital intraoral sensors like the GXS-700™.

Dentists and staffs were particularly interested in digital panorex systems, says Erik Beard, Territory Sales Manager for Gendex. “They look at it as a new solution to expand the range of services and treatments provided to patients," Beard said. "They know it’s so much faster to take a panoramic than a full mouth series, so they are interest to see how digital panoramic images can complement intraoral x-rays.” Throughout the conference, Gendex representatives demonstrated the features of Gendex solutions and explained the ultimate benefits they bring to patients, doctors and staffs.

They’re also ready to answer attendee questions like, “How adding panoramic imaging increase productivity in my practice?” They can even explain how Gendex systems compare to the competition: “Very well,” answers Justin Dickinson, Gendex Territory Sales Manager. “We’ve got award-winning products that exemplify our commitment to continuing innovation and provide dependable performace” he says, explaining that patient comfort and workflow efficienciew are a major focus.

To learn more about the GXDP-700™ pan/ceph/3D and the GXS-700™ digital intraoral sensors, contact Gendex today.

Jonathan Young enjoys the excitement of a new season, whether it is the cool, crisp winter snows of New England or the warm wind wafting off of a mountain lake. As a coach, he welcomes the opportunity to teach kids about teamwork and be involved in his children’s sports events. As a Gendex Rep, he continues his talent for mentoring, teaching customers about the digital world and radiography equipment that suits the specific needs of each practice. To a seasoned Rep like Jon, bringing world-class products to growing dental practices is a commitment that continues all year round.

Tell us about your family.

My wife and two children reside in the Seacoast area of New Hampshire. My family appreciates all that New England has to offer. We are surrounded by the beauty of the Atlantic Ocean just a few miles away. We spend our summer months enjoying Lake Winnipesaukee and the Mountains that surround our special summer home. We enjoy skiing in the winter months; boating, hiking and water sports in the summer. We welcome the seasons with great excitement. We are kept busy with our children’s activities—we enjoy quality family time the most!

 

What are your hobbies?

Boating, golfing, coaching kids’ sports, and preparing my son to be a loyal Boston sports fan.

 

How did you reach your current position at Gendex?

My college degree is in computer science. While I sold dental film and chemicals for 7 years, it was Gendex that offered me the ability to combine my knowledge of radiography and computers.

What is your “on-the-job” philosophy?

Always deliver more than you promise and work harder than my competition to earn the business.  

Tell us about the response of your “Experience Gendex” bus events.

Two words come to mind—unique and impressive. 

What has been your greatest accomplishment?

Professionally, it’s being a mentor and a respected member of a world-class sales organization.

What do you want Gendex customers to know about you?

I will make sure that they are happy with their Gendex investment.

What is your definition of success?

In my work, I know I have success when I have happy customers that are eager to recommend Gendex to the dental community.

 

Todd Starker is a man of many talents. Sports, singing, raising his son, and selling Gendex products keep him satisfied and fulfilled. Todd prides himself on reaching for worthy goals--using his time wisely, treating customers fairly, and selling the best dental products around. When he’s relaxing with golfing buddies, the fresh air and sunshine keeps his experience above par, no matter what the score. On the road for Gendex, he always is at the top of his game, giving it his best shot and helping his customers to take the right course of action with the best products available.

Tell us about your family.

 I have a beautiful wife and am the father of a well-behaved son. My wife is the best-dressed stay-at-home mom ever! My son loves to play football, the position of quarterback, so that means I do most of the running. He also likes to play tackle, so we are always tackling each other. He also likes to play baseball and sing country music, like me. I sing in the shower, around the house, in the car, so he gets that from me.

What are your hobbies?

I enjoy golf, physical fitness and political conversations. When I have time, I jog and lift weights; I try to stay in shape. I have a regular foursome for golf. It’s a great game because it allows me to be outdoors. Even if the game goes awry and I don’t get a good score, I can still appreciate my surroundings.

 

How did you reach your current position at Gendex?

I was working for KaVo when Gendex merged for a time with KaVo. I then moved over to the Gendex team. It was a move that worked well for me.

What is your “on-the-job” philosophy?

Do it now, get it done, and fulfill the promises you make. I don’t delay when I have a responsibility because waiting means that the consequences of not getting the job done are still continuing. Why not get something done sooner, and get the satisfaction? I fulfill my promises because I expect people to do what they say they will do. I am amazed at how many people I encounter who have been disappointed by salespeople who do not fulfill their promises. That is not healthy, and it breeds animosity—definitely not my style.

Tell us about the response of your “Experience Gendex” bus events.

The people are in awe of what we have done. They are taken aback by the fact that a manufacturer would go to that extreme to show their products. They all want to get into the bus and spend some time learning about the products.

What has been your greatest accomplishment?

Professionally, obtaining rep of the year in 2004. Personally, our son. Also, I felt very accomplished when I was acquiring real estate. At one time, I owned five houses. I kept them for a few years and then sold them.

What do you want Gendex customers to know about you?

I am genuinely concerned helping doctors and staff members solve their problems. I like working for Gendex because the product line allows me to solve any of the doctors’ imaging quandaries—pans, 3D cone beam, digital sensors, software, cameras, intraorals—they are all great products for me to tell them about and to help them implement.

What is your definition of success?

Obtaining worthy goals, healthy relationships, and financial independence.

Larry Gioffre has a way of finding creative solutions to complicated problems. His work ethic entails giving customers more service than they expect, a pleasant surprise. Five years ago, he got a pleasant surprise of his own—his twin daughters, who as they grow, add a new meaning to the term “multi-tasking.” Whether he is with a client, on the Experience Gendex bus, or home with the family, all of his customers and colleagues find him ready to innovate, explore and be undaunted by challenges. He says, “Where others throw up their hands, I roll up my sleeves and get busy.”

Tell us about your family:

My family consists of my wife and our identical twin girls. I met my wife at the Oregon Dental Conference 10 years ago (Who says we’re only there to sell?) We were set up by a mutual friend that worked in a dental office that had a Denoptix system. She was an RDA there before she relocated to our current home in the Bay Area.

What are your hobbies?

I like gadgets, and anything to do with technology. I also enjoy customizing the technology and adding features to it. I enjoy playing golf, working out, home improvement, vacationing, and spending time with my family. 

How did you reach your current position at Gendex? 

Well, that’s kind of a long story that involved quite a few mergers. I started with a small start-up company called Insight Imaging Systems back in 1994 selling intraoral cameras, software ,and digital x-ray over the phone.  We were then acquired by New Image Industries in 1996. I then made the transition to outside sales. New Image was then acquired by Dentsply in 1997.  Dentsply then acquired Gendex in 1999,  and I have worked with Gendex ever since. 

What is your “on-the-job” philosophy? 

I have two: Go the extra mile for your doctors and your dealers, and one day, they will return the favor.  I have a way of finding creative solutions to complicated problems. Second, I have always believed in treating the customer as I would like to be treated.   

Tell us about the response of your “Experience Gendex” bus events.

The event we held at Dr. Khandaqji’s office is San Ramon was inspiring. Dr. K invited a few colleagues, including two from the Seattle Study club.  They were very interested in the GXDP-700 (the dental cone beam system that Dr. K has), and there was lots of time for them to see the system in action—on the bus and in Dr. K’s office. Other doctors said they were going to send patients over to Dr. K to get scanned. That put a big smile on Dr. K’s face. Everyone was amazed by the bus and couldn’t believe that Gendex did this. One person wanted it to tailgate at a football game. I also met a financial planner that invited me to an event where 40 doctors will be present.  Overall, it’s a great experience and wonderful for networking.

What has been your greatest accomplishment?

 I would have to say, by far, experiencing the birth of my twin daughters that were born prematurely— 26 weeks, 5 days to be exact. Leading up to this, I had to take care of my wife for 10 weeks while she was on strict bed rest. During this time, I had to do all the daily shopping, cooking, cleaning, household activities, look after my wife, and—oh, by the way, sell Gendex imaging solutions. It caused me to miss the first day of the CDA meeting that year. But I would do it again in a heartbeat. 

What do you want Gendex customers to know about you?  

I would like them to know that I truly appreciate their patronage and am proud to have them as part of the Gendex family.  Also, I will be there to support them and be there in the future when their practices need change.

What is your definition of success? 

I really struggle with the word success—I don’t feel that I have attained it. That is what motivates me to keep pushing. I feel that once you feel like you are successful, you tend to slow down, and I have no intention of doing that.  Ask me that question again in 23 years!

Q&A:

Tell us about your family.

I have been married for eight years and have two beautiful children. My son loves school and chatting with anyone that will talk to him. He has ample amounts of energy and plays hard and sleeps hard. My daughter loves to be outside without shoes and hanging out in the garage with Dad. My wife enjoys days at home with the children and especially loves it when the school season reopens.

What are your hobbies?

When not on the mountain, I love working in the garden, welding, and watching the Baltimore Ravens.

How did you reach your current position at Gendex?

After working with the Department of Forestry in Santa Cruz, CA, for two years I decided to move to Sacramento and work on a fire management degree from CSU, Sacramento. During my time at CSUS I started selling fire equipment to businesses. That is where I found my calling in sales. After graduation, I worked for ADP payroll for three years, and then was fortunate to be brought on by Gendex six years ago. Time sure has flown by.

What is your “on-the-job” philosophy?   

I love having the doctor and dealer relationships that have been built over the past six years. “Communication, follow through, and never leave a stone unturned” are my mantras and have been a driving force in my career. 

Tell us about the response of your “Experience Gendex” bus events.

With four bus stops now complete, I have really enjoyed seeing staff, dealers, and doctors’ reactions to both the bus pulling in and them actually boarding.  In Reno, we had nine doctors attend with their staffs. The bus was packed, and the excitement level was through the roof.  The comment I have heard most is that Gendex has thought outside the box with an innovative way to promote the line that is mindful of dentists’ busy schedules. 

What has been your greatest accomplishment?

My greatest non-work accomplishments have been to both support a family and make time for hobbies outside of work.  My greatest accomplishments for work would be the continual growth in my territory and the ability to keep in touch with my current client base.

What do you want Gendex customers to know about you?  

I love happy clients, and nothing rewards me more than getting a thank-you card or letter from an office detailing their positive experiences they have had with both Gendex and me.

What is your definition of success?

My definition of success is simple, if I can continue to provide for my family and build a happy and excited client base, I could not ask for anything else.

Traveling is Troy Schmidt’s vocation and his avocation—he likes to keep things rolling, during work and play times. On a recent business trip to Alaska, when he found that he had some weekend downtime, there was no lounging by the glacier for him. His brother-in-law from San Francisco joined him, and they rented motorcycles for an 825 mile motorcycle tour—that’s 700 miles of state roads and 125 miles of off-road riding across “America’s Last Frontier.” That’s how Troy rolls in his work for Gendex as well—with determination, enthusiasm, and a sincere dedication to attaining his goals.

Tell us about your family.

Most of my family is in Chicago. My wife and I have a son who is a toddler.  I was adopted, and now, with my son, I finally have a blood tie. I never really felt that before. Now, I have someone running around that looks like me, and that’s kind of fun, like the icing on the cake.

What are your hobbies?

I love outdoor adventure recreation. I am an avid bicyclist, love motorcycle riding, kayaking and snowshoeing. Even though it’s tough sometimes to travel with my 2-1/2 year old son, we try to take family vacations once or twice a year, go to the beach, or just get away to keep us sane and give us a break.

How did you reach your current position at Gendex?

I started out in 2000 working for KaVo doing laboratory installations, and shortly after that I got a sales territory in Spokane, Washington. In 2005, I also took on Gendex sales, and then came over to full-time to Gendex and kept adding states. Last year, I expanded to five states, Oregon, Washington, Idaho, Montana and Alaska—a big territory with lots of work, but lots of fun at the same time.

What is your “on-the-job” philosophy?    

It’s easy to offer Gendex’ great products—especially exciting is the new GXDP-700 pan with cone beam for GPs who want to place implants. My real satisfaction comes from the people that I work with on a day-to-day basis. I build relationships and friendships along the way. My customers know that I want them to succeed, and they want me to succeed as well.  When I was selling handpieces and small equipment, I was just “the rep;” now, I feel so much more involved. The dentists and office staff know my name because I stay with them from my sales presentation all the way through their installation and training. It is nice to establish a longstanding history with these offices.

Tell us about the response of your “Experience Gendex” bus events.

The Experience Gendex bus is a great draw. Having pans, sensors, and cone beam equipment on board lets the dentists look at the whole line up, and they get to see where they fit in, and then focus on that product and see it in action.

What has been your greatest accomplishment?

I find accomplishments in my work and personal life every day. When I was a competitive cyclist, I saw all of the draining of energy and hard work efforts pay off, and likewise in sales goals, during a presentation, I can feel the satisfaction when all of the pieces of the puzzle come into place. In my life, I have many small accomplishments that keep me driving forward.

What do you want Gendex customers to know about you?

I want my clients to know that I have their best interests at heart. In the world today, a lot of people just want to make money, but I value the partnership and the relationship. I want them to trust me and have confidence that I won’t lead them astray. 

What is your definition of success?

Success is having the right balance of work and family. Reaching sales goals is important, but surrounding yourself with people that you love and keeping them happy is the real key. At the end of the day, money is important, but not nearly as important as my family.  We have to balance the work and fun times. That’s why we are here, living our lives and trying to contribute to the well-being of society along the way.